Bike Not Assembled error

[israndy]

I was finally able to ride my bike. Initially, I tried to wake the bike with the reset button, no life, charging on the on-bike USB-C also no life, so after charging the battery externally it allowed the bike to wake up and to configure with my phone. Yay!

The bike does make a scraping/rubbing sound that is communicated thru the handlebars as I ride, it’s substantial!

After putting 4 miles on the bike I was showing it to a neighbor when I got a message You have a SW update, so I started the install and it went smoothly but after the update installed I got a message Bike Not Assembled. I had previously noticed another strange message in the App saying Battery Removed even though the battery was actively being charged via the USB-C port on the bike.



Since the Bike Not Assembled error suggested the handlebars or the seat may be the issue I tried to eject the seat, but the button was greyed out, yet the seat is on tight. OK, I thought, maybe it needs more energy to power the seat removal, and I plugged the charger into the USB-C port on the bike. No life. So I thought I would again remove the battery and charge it directly even though the bike showed 84% before the bike ride. But choosing eject for the battery resulted in no sound or ability to unlock the battery but it did give an error message on screen above.

So it’s not the seat, let’s try the handlebars. I removed the two bolts and pulled the handlebars off the bike for several minutes, still got the Bike Not Assembled error if I twisted the display so I put the bars back and continued to get the error. People on Reddit suggested they had the same issue but they just reset the bike and all was well. So I pressed the button on the bottom side of the bike speaker for 30 seconds but nothing happened, so I cleared the error and went to the screen with the eject button and held the button for 30 seconds again, nothing happened. I powered the bike off, but I cannot charge it now so it won’t be useable much longer, glad it was 84% at the start of the day.

At this point the manual says to send a message to Support@RideAlso.com, this is a copy of what I sent to them

 

[israndy]

OK, so the bike CONTINUES to be difficult.

Despite expectations of a dead battery this AM since the screen with the error msg may have been on all night, it was on when I entered the garage I was pleased that when the bike started behaving today it showed 79% which is right where it was in the FW Update video I put on Reddit.

I moved the bike inside to be able to access it easily in case Support gets back to me. I played around with holding the reset button longer as the manual doesn't say how long. I held it for 40 seconds and the screen went black but I think it just timed out. It didn't come back on after holding the button for a minute so I released the button. I then tried to plug it in to charge again and this time the bike woke up completely normally. But the screen had still been dark from when it timed out... Did it reset at 40 seconds??

I was not at the grey screen that I couldn't get passed yesterday with the eject and settings buttons, I was at the green screen with the charge percentage. I clicked eject and the Top Frame button was no longer greyed out and the seat came right off the bike allowing me to try the other seat. I hit eject and pressed the battery button and it DIDN'T fail to eject like it did all day yesterday.

Playing around some more it looks like my issue may be with telling the bike to Power Off as I was able to get BACK to where I was, I'll start a new reddit post with a video of me doing the above all over again